UCSF Claim History & Proof of Professional Liability Insurance Requests

UCSF Health Risk Management will provide a Claim History & Proof of Professional Liability Insurance letter for any of our current or former employed providers (this includes Residents and Fellows). We do not provide claim histories for non-UCSF providers (not all providers at a UCSF facility is a UCSF employee) or for personal interest. The claim history will reflect any claim or litigation that arose during the provider's time at UCSF in which the provider was either a named party or the provider’s care and treatment were the subject of the claim/suit. Our claim history reporting goes back six years unless requested otherwise. The letter will also provide the levels of insurance coverage. The letter does not provide dates of employment or attendance; for that information, please see # 4 below.

Please click on each numbered gray area to view the details.

1) If you were a former healthcare provider at UCSF:

Please contact the UCSF Risk Management office at the location(s) that you work/worked at in # 10 below.

2) What information is needed for a UCSF Claim History & proof of Professional Liability (PL) insurance request?

We need a verification and provider signed consent form to release a claims history and proof of PL insurance coverage request. When sending the verification and signed consent to release forms please include the provider's: NPI#, date of birth, full name (first, middle, last) and if the provider has multiple names, please list all of them (ex; maiden name, name change). UCSF does not use dates of birth or social security numbers to lookup providers and sometimes we have more than one provider with the exact same name therefore, the NPI# is the backup search source. 

3) The Healthcare Provider could not be located when the Claim History & Proof of Professional Liability insurance request was made, why?

Please note there are five University of California (UC) Health's Medical Centers each with their own Risk Management department: UC San Francisco (UCSF), UC Los Angeles (UCLA), UC Davis (UCD), UC Irvine (UCI), and UC San Diego (UCSD). Please make sure you are sending the request to the correct UC Medical Center. This is the most common mistake when sending a claim history request and will delay the process. UCSF Health Risk Management only accepts claim history and proof of professional liability insurance coverage requests for UCSF Health. UCSF Fresno falls under the UCSF umbrella, but they have their own Risk Management department, please see #10 below for their contact information.

4) What if employment or attendance dates are needed?

UCSF Health Risk Management does not provide employment or trainee (this includes GME, Residents, Fellows, and Attendees) attendance dates. Please refer to the Employee & Student Verification Process on how to get this information.

5) How do I get the provider's proof of Professional Liability (PL) insurance coverage and / or their Certificate Of Insurance (COI)? Please note, these are two very different items within the University of California (UC) system.

On the UCSF claim history letter, the provider's PL coverage will be explained. UCSF PL insurance is provided by the UC Regents self-insurance program; there is no policy number, certificate, or face sheet for individual providers. Please note that PL coverage is different from a COI. Please click on the link for more details of both - Professional Liability & Certificate of Insurance (COI) Info & Requests.

6) What are the dates of Professional Liability coverage?

The dates of coverage coincides with the provider's first day of employment through their last day of employment at UCSF. For dates of coverage please see #4 above. UCSF Health Risk Management does not provide these dates.

7) What time frame does the UCSF Claim History & proof of Professional Liability insurance request cover?

The past six years. If it needs to go back further than six years, please enter the number of years on the UCSF Health platform as listed in #10 below. For our other Risk Management locations, write your request in the body of the claim history email you send to them.

8) When can I expect to receive a UCSF Claim History & proof of Professional Liability insurance letter?

UCSF Health's average turnaround time is 72 business hours. 

9) What if my UCSF Claim History & proof of Professional Liability insurance request is urgent?

For urgent Claim History requests please call us at (415) 353-1842 opt. 4.  

10) Where and how to send your UCSF Claim History & proof of Professional Liability insurance requests (please double check where your provider worked or currently works at, and then send it to that location(s)):

Please check the list below to see where the provider is / was located before sending your request as we have multiple locations. If your provider worked at more than one of these locations, then please send it to all appropriate contacts. Please also check that your provider was a UCSF employee, as some of these locations hire non-UCSF employees. If you are uncertain as to where your request should go, please start with letter "a" below.

A) For UCSF Health San Francisco locations (Parnassus, Mission Bay, Mount Zion, UCSF Health Stanyan Hospital, UCSF Health Hyde Hospital) please submit your request on our platform: UCSF Health Claim History & Proof of PL Insurance Coverage System Providers cannot request their own claim history reports.

UCSF Health Stanyan Hospital and UCSF Health Hyde Hospital are community hospitals so please make sure the provider is / was a UCSF Health employee during their time at those locations. If you need the provider's claim history at those locations before August 01, 2024, please contact: [email protected]

B) For UCSF Benioff Children's Hospital Oakland for UCSF Health employees, please submit your request on our Salesforce platform: UCSF Health Claim History & Proof of PL Insurance Coverage System. For non-UCSF employees please send them to m[email protected]. 

UCSF BCH OAK is a community hospital so there will be UCSF Health and non-UCSF Health employees working there. Providers cannot request their own claim history reports.

C) For UCSF Fresno, please send them to [email protected]

D) For UCSF @ Zuckerberg San Francisco General Hospital (ZSFG) please send your claim history request to [email protected], please add in the email subject line "ZSFG". Providers cannot request their own claim history reports. 

If you are a current or former UCSF provider at ZSFG, for your proof of professional liability insurance coverage only, please follow the instructions on our platform: UCSF Health Claim History & Proof of PL Insurance Coverage System.

E) For the HEAL Fellowship Program, please send your claim history request to [email protected]. Please add in the email subject line "HEAL".

If you have any Claim History or Professional Liability insurance coverage questions, please contact UCSF Health Risk Management at [email protected] or call us at (415) 353-1842 opt 4. Our office hours are Monday through Friday 7:30am to 5:00pm PST.